WELL, I NEVER MET RONALD OR BRAD...BUT I SUR EDID HAVE A LOT OF INTERACTION WITH BOTH OF THEM. I PURCHASED MY VEHICLE SIGHT UNSEEN, BUT THRU MY SON -IN- LAWS OPINION ONLY.THE TRANSACTION DIDN'T START OUT SO WELL. I GOT TO THE POINT WHERE I SAID 'JUST FORGET IT...IT ISN'T MEANT TO BE" . BUT IT TURNED OUT GREAT! THEY CAME THRU ON THEIR WORD. I HAD ISSUES ONCE I GOT THE CAR HOME, BUT IT WAS REMEDIED BY LUJACKS ONCE EXPLAINED. I PURCHASED A VW DIESEL, SO "SOME" OF THE ISSUES WERE NOT THE FAULT OF THE DEALERSHIP.I WOULD RECOMMEND IF ANYONE ASKED.
I'm not usually one to share my complaints, but in this case it is well deserved. The sales rep who sold me the car was rude, short, and very unhelpful. Did not walk us out to the car, just tossed us the keys and pointed to the corner of the lot where it was sitting. Not only did he (and his team) lack customer service, they requested SEVERAL times to score them a 5/5 stars because anything less is "a failing grade". The service for the vehicle has been a nightmare. I bought the car NEW and have had to fight them on things that should be covered under warranty. I've called to request speaking to the service adviser, the service manager, been promised a calls back or an email to discuss, and NEVER heard back even after multiple attempts on my part. Quite frankly, the customer support on the sales side AND the service side are lacking basic communication skills. Would not recommend this place to a friend.EDIT: For anyone is curious, I emailed the address provided in the comments and its been a month later and I NEVER got a response. Don't waste your time going here.
My recent purchase from Lujack was by far the best experience I've ever had regarding the purchase of a vehicle. From the very beginning, Elise and her staff made sure all my questions were answered in a timely manner and to my satisfaction. And when it came time to the delivery of the vehicle, since I wasn't local, and wasn't trading anything in, they worked out the details to deliver the vehicle to my home and at a price MUCH cheaper than I would have ever expected! Thank you all! I would highly recommend them to anyone in the market for a new vehicle!
Great sales people!
Brad Porter made the purchase of our new Mercedes GLC 300 a very easy and comfortable experience.
My family and I had hands down the best car buying experience. Mike Jones and Brandon Teerlinck were super to work with! Great people, great price, they made car buying a pleasure, not a chore. Highly recommended!
Got a uaed truck today
Everyone was excellent to work with and made my car buying experience so easy! Will definitely recommend Susan to anyone looking for a vehicle, she is very responsive to questions and will go out of her way to get you answers quickly. Thanks to everyone at Lujack Luxury!
Great service and friendly staff.
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