Customer Testimonials
very friendly and helpful with my new Atlas purchase
Friendly, professional, easy to schedule maintenance, timely and just a good place to buy a car and have it serviced.
Quick and easy process even though I lived more than 2 hours away.
Allan Pairrett is the best service manager. Had problems with my convertible top just after purchase and he and Brian Nunn figured it out. A few months ago, my check engine light appeared as I passed the dealership. Allen stated that a restart with no check engine light reappearing may indicate a gas problem. Problem solved. Today, Allan and a mechanic determined that road noise which was driving me nuts was a garage door opener I placed in the car. Love this dealer!!!
Darrius and his management team were easy to work with, the Atlas we bought just got delivered so I got to watch the dealer prep and inspection the service team was knowledgeable and friendly, drove the Atlas off the lot with 4 miles on it, will definitely go back to Luxury Motors for our net vehicle
Creighton, our service advisor, worked tirelessly to fulfill our original service needs and beyond. When the work was complete, the car was returned to us looking better than the day we purchased it used, from another dealership.
Great service!
Very nice Professionally & straight to the point. Very nice walk thru of vehicle & test drive. Absolutely acceptable experience!!
I’m sorry I just forgot to highlight stars. Service with Allen was great.
I recently purchased a 2019 VW Jetta GLI from Olivia Hansen. She was so helpful with the whole process! From looking for the right vehicle to making sure I was comfortable in the car I was choosing. She took the time to make sure it was exactly what I wanted! She was so kind and so so helpful. Highly recommended asking for her to help in your car buying experience!
I went in for my first service appointment and it was a very painless experience. My car was done in no time at all! Thanks!
Very clean dealership and excellent customer service.
Very clean place. Yearly oil change service done and check up. Car washed and vacuumed.
Linda Hopkins was great second Mercedes we have purchased. Always smiles and knows her cars
As always a gracious group has serviced my car and extended kindness and professionalism to attending to my Audi’s needs. Thank you.
I needed some work done there and from the moment I arrived and spoke to the parts department until the day I had the work done was just phenomenal. Parts department was very professional and cheerful. The service manager was great and pointed out the waiting area with refreshments. They have me as a customer for life.
Fast friendly service
Great service always takes great care of our vehicles and us!
Megan did such a wonderful job walking me through the process and test driving some vehicles. Michael manager in financing was so amazing answering questions and explaining everything in detail for me.
Creighton and Mike facilitated an excellent repair of my. They did so with the utmost level of consideration for my convenience. I greatly appreciate their effort and participation in repairing my vehicle.
Just recently purchased a ‘21 Certified Preowned Jetta from Smart Luxury Motors. Worked with Brian Nunn. Brian was a pleasure to work with. He has no pressure sales approach, personable and listens to ensure he understands your needs. I was finishing up the transaction right at closing time and to ensure that I was taken care of same day, Brian took me over to a sister dealership of theirs (Smart Toyota) and Ben helped me there. There is only one item that I would have done differently which would have been able to see the detailed out the door numbers when ...
The service department is amongst the best in VW. Every time I go see them for preventative maintenance they take well care of myself and vehicle. I leave feeling my vehicle is always in the best road conditions. I am happy to have purchased a VW, but even more satisfied with their maintenance teams.
My service needs were met efficiently and politely Smart.
Amazing as always! 🙂 Darrius & Michael made getting a new car super easy!
Good morning, I had my Audi Q7 80k maintenance performed at Smart Luxury Motors and was very pleased with my service. I was going to stay and wait for the service, but it was going to take longer than I anticipated and needed to go home 50 miles away for another appointment. The manager there asked me if I wanted a loaner to make sure I would be able to make my appointment; of course I said yes. He didn’t have to offer this service, but he did. I’m sorry I don’t remember his name. I’ve had ...
We had a great experience with Smart Luxury Motors. They were easy to set up and appointment with and our salesman, Darrius was fantastic. Not pushy, knowledgeable and made sure we knew how to use all the features and what they did. The finance manager was also fantastic. They gave us a fair trade on our prior vehicle and we would recommend this dealership.
Unbelievable experience! First time we have purchased a vehicle at Smart Volkswagen of the Quad Cities.From Brayton in sales to Matt the General Manager to Michael in Finance. I was treated first class no pressure and total honesty up front! Highly recommend this car dealership for everyone!
Beautiful facility amazing staff and Brayden went the extra mile to ensure all our boxes were checked. Thank you for the exceptional treatment.
I have been buying Volkswagens for over 20 years. When Smart Luxury Motors acquired Lujacks, I was pleased that my sales and service staff stuck with them. I could pull out a list of superlative adjectives, but I’ll leave that up to you. You’ll love shopping with them.
I actually saved money by taking my Tiguan to VW of QC. Since, it's a certified dealer, not only did I save money on my oil change but I feel more secure since VWs are their focus. Will return.
Service is good. Courteous and friendly staff. Leesha is great.
Smart Audi always does a great job servicing my Audi. The entire staff is professional, knowledgeable and friendly. We especially appreciate the service we get from Mike Rossi. Thank you, Mike and Smart Audi.
I bring my A8 here for services and it's always a great experience. Creighton was very helpful and was able to assist me even when I came in on the wrong day. That kind of help is priceless since I have three babies.
Just had one of my cars in for service at Smart Luxury Motors, and they went above and beyond as they always do! They had me diagnosed, part ordered and replaced (on a car that isn't a brand that they carry or stock parts for), and ready to roll the next day. Always a great experience!
Really good service and good quality
They always treat us so good! We love going there.
Great service and car buying experience. Brian and the team were extremely helpful. Would highly recommend. Thank you all for your help.
Great experience. Will definitely use them again.
Michael was very helpful and made the purchase of my new car super easy! Highly recommend smart luxury motor as all the staff was amazing.
Michael was very helpful and made the purchase of my new car super easy! Highly recommend smart luxury motor as all the staff was amazing.
I was pleasantly surprised that Luxury Motors made my recent purchase a breeze, largely thanks to Mitch! Mitch was patient and listened intently to my preferences without making me feel rushed or pressured into making a decision. This was particularly important, as I take time when making significant purchases. Mitch made himself available via text or phone to answer my questions throughout the process, significantly contributing to my comfort with buying from Smart. What stood out to me was how Mitch made every step of the process smooth and quick. I don’t like wasting time, and I could tell ...
Very friendly and accommodating. I worked with Alan who explained everything to me and worked to get me a really good price. The waiting room is also nice and child friendly.
Very professional staff, and I am always treated almost like family
Sebastian was extremely professional and extremely helpful in helping me pick out the perfect SUV! I popped in randomly near closing time on a Saturday, he went out of his way to help me test drive a couple vehicles and never made me feel rushed. A week later I end up purchasing my dream vehicle! He sat in the car for about 45 minutes and showed me every thing there was to know about the car. I sincerely appreciated that as I’m not very tech savvy. From there, Lynette took over and did an absolutely amazing job as well. I ...
So they come to your home pick p your vehicle leave you a vehicle and wash your car! WOWZA what great customer service! Thank you very much!
I will not go anywhere else for my Volkswagen Jetta! Everyone makes sure that you are taken care of greatly appreciate the service department.
Changing vehicles and shopping is always a challenge. Linda and Brian were extremely helpful and focused, assisted by their Management and Finance team made this a quick and easy decision/transaction. Detail in delivery and learning my Mercedes was truly helpful and appreciated. Thanks to all of you that assisted with this purchase. Very pleasurable experience!
I recently bought a car from for SML. Michael was a big help throughout the whole thing. He was patient and took the time to walk me through everything, took extra time providing me all the details over the phone and email. This was especially helpful since I had to fly in to pick up the car. His candor made me comfortable enough to make the decision to buy the car out of state. When I flew in, the dealer picked me up from the airport, which was nice. The whole process, from getting there to leaving, only took about ...
I recently bought a car from for SML. Michael was a big help throughout the whole thing. He was patient and took the time to walk me through everything, took extra time providing me all the details over the phone and email. This was especially helpful since I had to fly in to pick up the car. His candor made me comfortable enough to make the decision to buy the car out of state. When I flew in, the dealer picked me up from the airport, which was nice. The whole process, from getting there to leaving, only took about ...
Purchased my Jetta back in the craziness of 2020. The service department here have always treated me well on my visits. Clean and quiet waiting area. No issues
Best experience at a dealership I've ever had! Brayden, was just phenomenal! You can truly see that he loves his job. He wasn't pushy or trying to sell us something we didn't want or weren't interested in just to make a sale. Very knowledgeable about the cars and personable. I have been recommending him to everyone, they aren't in the market for a car, but I let them know who to see if they ever are. It's not just Brayden at this dealership that is top notch, Lynette in the finance department, truly spectacular! ...
Linda (Kiki) exceeded my expectations! She took time to make sure I was happy with the car I chose. Also, she was so patient walking me through all the features included with the car. I’m very happy and would highly recommend Linda Hopkins if you’re looking for a new car. SL
Exceptional and friendly service Attention to details Work hard to satisfy customer needs.
I had an excellent experience. The way they treated the clients, the quality of the environment, and everything at that dealership was very satisfying and pleasant. That was one of the reasons I didn't go with another brand. I thought that I would need to come to service my car in the future, I would love to come there again.
From the beginning of just looking around, to help in making decisions, to the paperwork, follow ups, and service each person I interacted with made sure my needs were taken care of. Michael my salesperson (and Cindy-no longer there), Lynette in financing, Steven and the younger gentleman in service give top notch customer service. There are couple others I didn’t catch their names that checked on me each time I stop in, all make you feel like family. It could be normal, but after my oil change, the added amenity of washing my car was unexpected. I HIGHLY recommend ...
Always caring that I get the best experience with our Mercedes and VW services and Kiki in Sales exemplifies this in all she does!
Great service nice atmosphere staff very knowledgeable and friendly
Extremely happy with my decision to buy Volkswagen! Sebastian was very nice and exceptionally knowledgeable about my vehicle. The whole company definitely aims to make you happy and feel valued.
We had a lot of work performed on our Audi S4 with 140,000 mi on it, but we have no plans of ever getting rid of it, so we did most all of the necessary maintenance and some performance upgrades. Jessie, Mike (mgr) and the awesome Audi tech James all kept me a breast at every corner and worked with me when i needed to order another part i didn't have. Been coming here for 22yrs with multiple cars and will keep coming back as needed! We love our car!!
I moved here 18 months ago and over the past 18 months I’ve visited this dealership a few times and I must say the customer service is always amazing and has been very consistent. But what I enjoy most is that they don’t try to nickel and dime you. Whatever service you are there for that is what they focus on and still notify you if there’s an issue that’s potentially arising . They don’t push getting everything done at once , they assist when asked about how to go about any service that may be needed in the ...
Excellent service and cordial treatment.
This is the 2nd vehicle we have bought. Both times we have dealt with Micheal. Walking in we never felt a any pressure to buy either vehicle. They were always transparent about what was going on and very quick to answer questions
Our experience at Smart Luxury Motors could not have been better. Our salesperson, Michael, was friendly, very knowledgeable and helpful and worked hard to find the right vehicle for us. He deserves more than 5 stars. Management and finance staff were equally good to work with and very professional. All in all this was the best car buying experience we have had in ages.
Great customer care and service, come back year after year because of it!
Excellent service
Sebastian was extremely helpful and went out of his way to find our perfect vehicle and personally brought it to the dealership for us from another dealership. Very kind, honest and personable. 10/10 would purchase from him again! This dealership doesn’t harass you with phone calls and emails like most do, best car buying experience I’ve had thus far!
Attention to detail and service.
I love the service dept! Always fast and friendly.
Great experience! Fantastic service ! Mitch is awesome
Linda was a joy to work with! We will definitely recommend her to anyone who is looking!